Enterprise
-נאפוקה,, Cluj-Napoca, România
3.6
29 recenzii
8 comentarii
QMJQ+V8 Cluj-Napoca, România
Semnalează o problemă
Solicită ștergerea locaţiei
Revendică această locație
Luni: 00–24
Marți: 00–24
Mirecuri: 00–24
Joi: 00–24
Vineri: 00–24
Sâmbătă: 00–24
Duminică: 00–24
Marți: 00–24
Mirecuri: 00–24
Joi: 00–24
Vineri: 00–24
Sâmbătă: 00–24
Duminică: 00–24
(Original)
A corrupted network. We rented a car in Romania at Cluj airport. The car was not functioning properly. They charged us for replacing the car-didn’t not take any responsibility for the car being malfunctioning and primary they didn’t return us back the deposit we paid for a full tank. This hub in Romania is super dodgy-stay away!
(Original)
Great guys and respectful. Fast and efficient and no fuss the thing you need when you rent a car. Overall I had a great experience and I really like their approach for the customer service, a normal attitude you would say but trust me I would like to see this kind of approach everywhere in Romania. Well done guys.
(Original)
To begin with the rental car was completely hail damaged. The gear box had some issues and the service personal sell us an additional insurance which was charged in euro instead of the local currency which cost us an additional 100€ for a Dacia which had a milage of 71000 km. After contacting the agency to let them know that there was an issue with the gear box I was told this would be normal for Dacia! And before I forget there was no water in the wind screen washing system. All in all a very disappointing experience with enterprise. Totally not recommended.
(Original)
So having read lots of negative reviews for lots of car hire companies I decided to go with Cluj enterprise for our Romanian road trip. I have used enterprise in the UK with no problems and the quote was competitive with no up front payments. The pick up was seamless, we were only in the office for 10mins, they did not try to push the “extras” on me. And the drop off was also quick and easy, with the deposit back on my card within a few hours. it does seem like a mine field out there but my experience was very good and i will definitely be using Cluj enterprise on my next visit.
(Original)
Loved renting with these guys, our free car upgrade was one of the best I have ever had !! Alexandru Rat was very helpful and very friendly, the car was fantastic, everything was so smooth and easy, I will be back for sure, these guys are really solid !
(Original)
Also no refund! Bashed car offered and not what was reserved. Automatic instead of manual. Dacia instead of a Corsia. Friendly staff but the car was less than to be desired. Get what you pay for for such. A cheap deal... Would expect much better from enterprise than to rent a bashed up dented and scraped car. 2nd time I made this mistake with enterprise. There won't be a third. No refund given. Be aware don't book through wizzair. Book through a reputable rental company....not this one.
Am sfârșit prin a obține o mașină mai mică, mai veche, de la o altă agenție din aeroport și am plătit cu 300 de euro mai mult, deoarece nu aveam rezervare.
Eu călătoresc mult și nu am mai intrat în această politică de trei ore.
Nu închiriați de la această companie!
(Original)
My plane had 2 hours delay and than my lugage did not arive. That took another hour and so to fill up paperwork. When I made it to the rental office, i was told that I have no reservation. Upon farther inquiry, i was told that my reservation expired since i did not pick up the car within three hours from the time specified. It was 3 hours and 20 min later. I asked for another car, but the only other car they had available, the guys outside did not want to get it ready, since it was a Sunday and hot outside.
I end up geting a smaller, older car from another agency in the airport, and paid 300euro more since I did not have a reservation.
I travel a lot and did not run into this policy of three hours yet.
Do not rent from this company!